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Customer Questions

How do we purchase anything from your page?

Click on the “E–SHOP“ button, choose the product you’d like in the category of your choosing, then click “Add to cart”. If you are done with your shopping, click “VIEW CART” to see all of the products you have added. If you are not done yet, go on and choose another product. To finalise your order, you need to click on the basket button in the top right corner, choose “CHECKOUT“ and enter the necessary delivery information.
Should you have any questions or need assistance with this process, please, do not hesitate to contact us, we’d love to help you.

How much does delivery cost?

The delivery price depends on the size and weight of the product you are ordering, also on the location it will be delivered to. To calculate the delivery cost, add the product you have chosen to the shopping cart with the “Add to cart” button and then click on “VIEW CART”. Enter the necessary delivery information and the system will automatically calculate your delivery price.
Should you have any questions or need assistance, please, do not hesitate to contact us, we’d love to help you.

Do I need to register to make an order?

No, registration is not necessary in order to make an order. Still, if you have the time and the desire, the registration with our website will allow you to make use of current promotions, games with prizes etc.

What are the payment methods?

Currently, the payment options we use are:

– Cash payment upon delivery;
– Bank transfer;
– PayPal.

How do I check the status of my order?

After finalizing your order, we will contact you /by phone, email or live chat/ to confirm your order. Then you will get a tracking number to help you trace your order.

Can I order something by my own design?

Yes, of course! We support creativity so visit the “BY YOUR DESIGN“ section and check out the options we offer for items made by request.

Do you have a store? Can I see the product in person before purchasing it?

Unfortunately, we still do not have a store. We’re currently working on our first store in Sofia so keep an eye open this year. Still, should you have any questions, please, do not hesitate to contact us, we’d love to help you with more detailed information, photos or videos of the product you are interested in.